Delivered but not received. What should I do?

Check safe places, neighbours, household members, and any delivery photo or note in tracking first.If tracking was marked delivered very recently, allow until the end of the day in case of a late scan or final handover.If you still cannot locate the parcel, contact Orders & Delivery with your order number, tracking ID, and delivery postcode/city.

Failed delivery attempt or returned to sender. What now?

Check tracking for the courier’s next step, such as rescheduling delivery or arranging collection where available.If the parcel is being returned to sender or you need help correcting delivery details, contact Orders & Delivery with your order number and tracking ID.

Tracking link missing. What should I do?

First, check spam and promotions folders. If you placed the order with a different email address, check that inbox too.If you still cannot find it, contact Orders & Delivery with your order number to request assistance.

Tracking hasn’t moved or delivery is late. When do I contact you?

Tracking updates are not always scanned at every step, so short gaps can be normal.If your parcel has not arrived within 7 days of the latest estimated delivery date, contact Orders & Delivery with your order number and tracking ID so it can be traced with the courier.

When do I receive tracking?

A tracking link is sent by email as soon as your parcel leaves the greenhouse.Dispatch happens after processing, so tracking is not available immediately after checkout. Processing times and schedules are listed on Shipping & Delivery.If your order ships in more than one box, each parcel gets its own tracking link.

Can I change or cancel my order?

Changes or cancellations are only possible before the order has been packed or handed to the courier.Use Orders & Delivery as soon as possible and include your order number and the exact request. Once dispatched, changes are usually not possible.

Is there a minimum order value for plant orders?

A minimum order value of 25 € applies to plant orders. This helps reduce packaging waste, maintain safe packing standards for live plants, and keep handling costs fair.

Do you ship to Packstations or parcel lockers?

No. Please use a residential or business address where someone can accept the parcel. Parcel lockers can delay delivery and expose plants to temperature stress.If you are unsure whether your address will work, contact Orders & Delivery before ordering.

How do I place an order?

Add your items to cart, proceed to checkout, enter your delivery details, choose a payment method, and confirm your order. An order confirmation email is sent immediately.Processing starts once payment is confirmed. Processing times and dispatch schedules are listed on Shipping & Delivery.

Do you split shipments into multiple parcels?

Large or mixed orders can ship in more than one parcel to keep plants stable and reduce transit damage. Each box has its own tracking link.If the order looks incomplete, check whether more parcels are still in transit. If all parcels show as delivered and something is missing, use Arrival Issues with your order number.